General questions

Do you really work 24/7?

We accept orders and inquiries 24/7. Our project managers have a fixed working schedule: 09:00am GMT / 05:00am EDT till 07:00pm GMT / 03:00pm EDT Monday through Friday.

Do you outsource?

No, all the projects are done in house by our professionals.

Will anyone find out that you sliced the design for me?

Of course not. We have a very strict NDA policy, which is always followed. However, if you decide to recommend us to somebody we will be very grateful.

Where are you located?

Our company was founded in the US, and our development offices are in Europe.

Do you do design, Flash or Action Script work?

At the moment, unfortunately, we do not. If there are flash parts that are used for your pages you can send us the flash files, to incorporate into the markup, or we can insert the flash objects as placeholder images.

Do you make fully functional sites?

Yes. Please contact us to find out more details.

Workflow

What kind of design files do you need?

We prefer layered PSD, PNG or AI files. If the mockup is in some other format, please contact us to see if we can work with the design files you have. The more layers there are the better quality of sliced images you will receive.

I need my site re-sliced. What kind of files shall I send then?

Please supply us with the site files to work from - html, css, images, script files, etc that are used to display your site. The screenshots of the desired look of the pages would be handy as well, to make sure that the final markup looks like it was intended to.

What do I need to write in the comments section?

Any information you'd like to share with us, goes in the comments section. Description of designs, requirements concerning the markup, dead-lines, anything relevant to the coding process can go into the comments section.

If you'd like us to follow any specific requirements, for example use CSS resets, avoid using particular CSS rules, use a specific JS library, etc please do not forget to include this information in the comments section. In case there are no notes from you, we will make the markup based on our discretion and experience. We will make each code SEO optimized, cross browser compatible and logically structured, however if you did not write down all your requirements - we cannot guarantee that they will be followed.

What if I need something fixed?

We're always happy to help you! There are no limitations on our markup support.

There is a 30 day limit on the implementation projects support after you review and approve your theme on our test server. If you want to seek support after the thirty days are up, additional fee based on the hourly rate applies.

What if I'm not satisfied? Will I get my money back?

We will do our best to keep each and every one of our clients satisfied. But of course, if there were mistakes on our end you will definitely get a partial or full refund for the markup, depending on the situation. You can check our Money Back Policy for more information.

What if I don't have layered design files?

Well, what else is there to do? We will surely do our best creating the code from JPEG, PDF or any kind of flat images you provide. Of course, there are some cases when layered files are essential. Also there might be some restrictions to the design when flattened files are used. You can upload the design files you have and we will see what we can do.

What other files can be helpful?

  • Font files
  • Screenshots of the pages, if there are several pages in the psd file
  • Screenshot of how the pages should look like on big resolutions - if you decide to choose a flexible width for your site
  • A spec describing the functionality of the site - if you'd like your site to be implemented into Wordpress, Joomla or other CMS.

I need it for yesterday!

You've come to the right place! We are the fastest. If your order is urgent we will make sure that it's done ASAP.

What happens after I submit an order and when do I get my XHTML back?

After the order is submitted we make a thorough investigation of your design, and ask all the questions we need you to answer (if any) in order to start coding your pages. When everything is clear - you get a deadline and we start coding. The markup will be sent to you no later than the proposed deadline.

If there is an emergency and there is a delay, we will let you know in advance.

Do you provide web site promotion and search engine optimization?

We make SEO friendly markup, which means that we will use the right tags to make the markup optimized for search engines, however we neither write content with keywords, nor do we link building.

Payment & Discount

Do I have to pay upfront?

We do accept only upfront payments. However, in case of multiple page orders, you can pay upfront for the markup of only the first page. We will create the XHTML/CSS for the first page and send it to you. You review the markup and if you're satisfied with the code, you submit the payment for the rest of the pages. It's that simple.

If you're unsure about the total price of the project you do not have to complete the payment step. In this case we will look through your designs and requirements and will send you the payment link via email.

If you'd like to go into B2B relationship with us, please contact us for more information.

Do I have to pay for the quote?

Absolutely NOT.

Do you have a discount scheme for returning customers?

Of course. We have the following discount scheme for returning customers: if you submit orders for more than $1000 per month, you will get a 10% discount for the next month. However, this is a standard scheme. We can come up with an individual discount scheme for you, if you are up for a long-term business relationship.

Can I get a quote and ETA before I pay?

Sure! That's what the managers' team is here for! You can get professional advice on which options to choose for your pages as well as the quote and delivery date for your order by sending your designs in a ticket, or by submitting an order, without completing the payment process.

Ooops. I ran into problems during the payment!

Not to worry. All of the orders (paid and unpaid) will be received and reviewed by the managers team. We will provide you with a payment link to your client area, if the payment fails to go through.

IF I SEND INNER PAGES LATER, DO I STILL GET A DISCOUNT?

Definitely! Your discount on the inner pages will depend on the package that you order for the first page.

Do you have a discount for bulk orders?

Yes, we do! If you have 6 pages or more you get an additional 10% for the whole order. This discount is automatically applied on our order now page when the total sum is calculated.

Payments are performed by W.P.S. Web Processing Services LTD.

Technical

Which browsers do you support?

Markup will be tested in Internet Explorer 9+ and the most recent versions of the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Opera

Attention: Internet Explorer 8 (IE8) is not included in all packages by default. If you need IE8 compatibility, please select it manually.

Do you embed Flash files?

We do. We use JavaScript to embed the Flash files on the page. Though, as you may know, flash objects are not SEO friendly, so you can send us the description of Flash which will be added to the code for crawlers and for users that have Flash disabled.

Can you add print style to my markup?

Of course!

Just select this option when making an order. If you go to advanced options, accessibility option you will be able to find it. If you have preferences as to what elements need to appear on the print version or you have a design of the printed version, please attach it to the project. If you don't specify preferences, we will complete your project at our own discretion.

What about accessibility?

We have a special Deluxe Package that has all types of accessibility features:

  • WCAG - part of a series of Web accessibility guidelines published by the W3C's Web Accessibility Initiative.
  • Section 508 is a set of accessibility requirements by the United States government.
  • DDA - accessibility requirements for the visually impaired or otherwise disabled users by United Kingdom and Australia.

Can you integrate my design into CMS?

Sure we can! We currently offer implementation into Wordpress, Joomla, Drupal and Magento Community Edition. If you need integration into other CMS, please contact us to find out if we can work with the CMS you need.

Mac vs PC?

We test the code on both PC and Mac - no need to pick one.

What do I need to do to get a responsive layout?

All you need to do is describe how you want the layout to adapt to the screen resolution. The best solution, however, is providing us with the designs with 1024px, 768px and 320px screen dimensions.

Do you offer Cufon / @font-face implementation?

We do. Please go to Fonts and select non-web fonts on the order page. By choosing this option you confirm that the EULAs of these fonts allow Web Embedding

What is Relative Font Sizes?

This option will allow changing the size of the text in IE and other browsers, the font sizes will be set in % or ems. We will make sure that the layout doesn't "break" when the font size is changed.

Do you do Microformats?

Yes, we do! We add microformats to the markup where applicable. There are the microformats we can incorporate: Reltag, Vote Links, GEO, Adr, hCard, etc.

How do you test screen reader compatibility?

We use JAWS, WebbIE applications to test sites in screen readers. If you need this option, please make a note of it in your comments to the project.

If I order CMS implementation, what do I get?

We can either send you the Wordpress / Joomla / Drupal theme in a zip archive with an installation manual, or we can install it on your server, if you provide us with the FTP access to your server, URL to your site, and the access to the admin panel of the required CMS.

We'd also like to point out that we only implement the pages we created the markup for. We cannot guarantee that the other pages that use a different template will be styled in case there is no design for all templates of the site. We make the code from scratch only, using our markup as a source.

Do you use CSS frameworks?

Honestly, we prefer not to. We like creating the code from scratch for each design, because creating the code from scratch is the best solution for every unique page as there are no limitations for the design.

However, upon request, we can use frameworks, such as 960gs, Bootstrap, etc. If you want us to use frameworks please select appropriate options when making an order.

What is included in the price of CMS implementation?

Only default functionality is included. If the templates require the installation of any plugins, or extra coding, we will let you know after investigating your designs and spec. If the scope of work goes beyond the default functionality we will provide you with a quote and payment link for extra coding in case you decide on it.