Frequently Asked Questions

We accept orders and inquiries 24/7. Our support and managers have a fixed working schedule: 09:00am GMT / 04:00am EST till 11:00pm GMT / 06:00pm EST from Monday to Friday. However, if your project is scheduled for the weekend you can be sure that we will get it back to you in time.

Our company is incorporated in US. Our development offices are in Europe.

No, all the projects are done in house by our professionals.

Of course not. We have a very strict NDA policy, which is always followed. However, if you decide to recommend us to somebody we will be more than happy.

Yes. Please contact us to find out more details.

At the moment, unfortunately, we do not. If there are flash parts that are used for your pages you can send us the flash files, to incorporate into the markup, or we can insert the flash objects as placeholder images.

We prefer layered PSD, PNG or AI files. If the mockup is in some other format, please contact us to see if we can work with the design files you have. The more layers there are the better quality of sliced images you will receive.

Well, what else is there to do? We will surely do our best creating the code from JPEG, PDF or any kind of flat images you provide. Of course, there are some cases when layered files are essential. Also there might be some restrictions to the design when flattened files are used. You can upload the design files you have and we will see what we can do.

Please supply us with the site files to work from - html, css, images, script files, etc that are used to display your site. The screenshots of the desired look of the pages would be handy as well, to make sure that the final markup looks like it was intended to.

• Font files
• Screenshots of the pages, if there are several pages in the psd file
• Screenshot of how the pages should look like at big resolutions - if you decide to choose a flexible width for your site
• A spec describing the functionality of the site - if you'd like your site to be implemented into Wordpress, Joomla or other CMS.

Any information you'd like to share with us, goes in the comments section. Description of designs, requirements concerning the markup, dead-lines, anything relevant to the coding process can go into the comments section.

If you'd like us to follow any specific requirements, for example use CSS resets, avoid using particular CSS rules, use a specific JS library, etc please do not forget to include this information in the comments section. In case there are no notes from you, we will make the markup based on our discretion and experience. We will make each code SEO optimized, cross browser compatible and logically structured, however if you did not write down all your requirements - we cannot guarantee that they will be followed.

You've come to the right place! We are the fastest. If your order is urgent we will make sure that it it's done ASAP.

After the order is submitted we make a thorough investigation of your design, and ask all the questions we need you to answer (if any) in order to start coding your pages. When everything is clear - you get a deadline and we start coding. The markup will be sent to you no later than the deadline we proposed.

If there is an emergency and there is a delay, we will let you know in advance.

Just let us know. No limitations on feedbacks in our company. You can get back to us regarding your completed project anytime.

We make SEO friendly markup, which means that we will use the right tags to make the markup optimized for search engines, but we do not write content with keywords, nor do link building.

We will do our best to keep each our client satisfied. But of course, if there were mistakes on our end you will definitely get a partial or full refund for the markup, depending on the situation. You can check our Money Back Policy for more information.

We do accept only upfront payments. However, in case of multiple page orders, you can pay for the markup of only the first page upfront. We will create the XHTML/CSS for the first page and send it to you. You review the markup and if you're satisfied with the code, you submit the payment for the rest of the pages. It's that simple.

If you're unsure about the total price of the project you do not have to complete the payment step as well. In this case we will look through your designs and requirements and will send you the payment link via email.

If you'd like to go into B2B relationship with us, please contact us for more information.

Sure! That's what the managers' team is here for! You can get professional advice on which options to choose for your pages as well as the quote and delivery date for your order by sending your designs in a ticket, or by submitting an order, without completing the payment process.

Absolutely NOT.

Not to worry. All of the orders (paid and unpaid) will be recieved and reviewed by the managers team. We will provide you with a payment link by email, if the payment failed to go through.

Sure, why not?

Yes, we do! If you have 6 pages or more you get an additional 10% for the whole order. This discount is automatically applied on our order now page when the total sum is calculated.

Of course. We have the following discount scheme for returning customers: if you submit orders for more than $1000 per month, you will get a 10% discount for the next month. However, this is a standard scheme. We can come up with an individual discount scheme for you, if you are up to a long-term business relationship.

Our markup is compatible with the following platforms:

• Internet Explorer 6/7
• Mozilla Firefox 2/3
• Opera 9+
• Safari 2/3
• Google Chrome

We can ensure that the markup is displayed correctly in older browsers, if needed. Please ask us to do so in the comments section of your order in this case.

We test the code on both PCs and Macs - no need to choose only one.

Yes. We use JavaScript to embed the Flash files on the page. Though, as you might know, flash objects are not SEO friendly, so you can send us the description of Flash which will be added to the code for crawlers and for users that have Flash disabled.

Sure. You can check sIFR Implementation checkbox on our Order Page, to add this to your order. Be sure to include the font files with your order in case you decide on sIFR.

Please note that we recommend using sIFR only for single line headings. We do NOT recommend using sIFR for navigation nor for paragraphs.

Yes, we do. In case you decide on it, please outline it in the notes section when submitting an order.

This option will allow changing the size of the text in IE and other browsers, the font sizes will be set in % or ems. We will make sure that the layout doesn't "break" when the font size is changed.

Of course, but in order to make print.css for the markup of your pages we need to know which elements should be included in the print version, so you can either send us the screenshot of the print page or list the elements that should be included in the print version. Print style counts as an extra page.

Yes, we do! We add microformats to the markup where applicable. This is just a short list of microformats we can incorporate Reltag, Vote Links, GEO, Adr, hCard, etc.

We have a special Deluxe Package that has all types of accessibility features:

• WCAG - part of a series of Web accessibility guidelines published by the W3C's Web Accessibility Initiative.
• Section 508 a set of accessibility requirements by United States government.
• DDA - accessibility requirements for the blind or otherwise disabled users by United Kingdom and Australia

Sure, we offer implementation into Wordpress, Joomla and Drupal at the moment, but if you need integration into other CMS, please contact us to find out if we can work with the CMS you need.

We can either send you the Wordpress / Joomla / Drupal theme in a zip archive with an installation manual, or we can install it on your server, if you provide us with the FTP access to your server, URL to your site, and the access to the admin panel of the required CMS

We also like to point out that we only implement the pages we created the markup for. We cannot guarantee that the other pages that use a different template will be styled in case there is no design for all templates of the site. We make the code from scratch only, using our markup as a source

Only default functionality is included. If the templates require the installation of any plugins, or extra coding, we will let you know after investigating your designs and spec. If the scope of work goes beyond the default functionality we will provide you with a quote and payment link for extra coding in case you decide on it.

Honestly, we prefer not to. We like creating the code from scratch for each design, because creating the code from scratch is the best solution for every unique page as there are no limitations for the design.

However, upon request, we can use frameworks, such as Blueprint, 960gs, Yahoo Grids, etc. In case you'd like us to use frameworks please be sure to state it in the Comments section when submitting an order.